6 Dec, 2018 → by ClaimboUser395728
Unprofessional, Careless, Arrogant
Our move was scheduled for Pick up on November 26, 2018. We were told by the broker that the estimate for the move was based on weight, not volume. He made a very big deal of that. So we agreed that the weight would be equal to or less than 2100 lbs (Iwhich is really nothing). He told us that the pick up vehicle would be weighed before pick up and then after pick up and if there was more than the 2100 lbs that we had agreed to, then we would be responsible for the additional cost. Fine. On the day of pick up however, the driver informed us that the move is actually based on cubic feet and not on weight. The exact opposite of what the broker told us.The driver was unable to produce a weight receipt for the truck (the exact opposite of what the broker told us), and was extremely arrogant, telling my wife and I that if we did not like the new price of the pick up that he was proposing, that he would simply move on. During the pick up, his helper approached me for side money in order to avoid additional expenses. What professional company in the world would tolerate this kind of behavior? After our belongings were loaded and moved, they were then off-loaded and consolidated into an enormous semi-trailer along with untold numbers of other unfortunate souls who decided to do business with this company. This is the process of "piggy-backing". When our belongings were delivered to our new address, we were shocked to see how our belongings were arranged for delivery. Our move consumed an approximate 5ft.wide, by 5ft. long by 13ft. high space in the semi-trailer, and it was placed in the middle of other moves. Imagine your belongings, crammed into a vertical space of those dimensions. None of that was adequately described by the broker when we agreed to this. On the day of delivery, we were appalled to see how our belongings were arranged for delivery. In the end. multiple items that my wife has kept in her family for generations were completely destroyed. Multiple items that were included in the pick-up were missing.(stolen? Lost?, who knows). Avoid Unique Van Line.