My lease has expired on the 31st May 2021. We had moved out before the lease expired as our new place was ready, and I had asked the agent Susan Love to let me know early what needed attention in the flat as I needed as much of the deposit back as I could get because of financial reasons. In between all of this I had to constantly message the agent requesting feedback on what's going on and what happens next, up until now we are still doing that. According to the lease we were supposed to be paid our deposit after 7 days, if no damage but we needed to paint the walls where we had a TV and a shelf therefore it would be 14 days. We are now sitting on the 21st of June and we are still waiting for a quote for the walls to be painted and given the balance of the deposit. This agent is extremely unprofessional. She shows no interest in her clients concerns. I responded to the email regarding the exit inspection on the very same day they sent it to me which was Monday 7 June, when my fiance asked about it he was told that I didn't respond yet. I have now lost all my patience with the agent as there is NO clear communication whatsoever and our messages and calls are being ignored. We as tenants are expected to stick to all the terms and conditions set out in a lease agreement, if not we are penalised, so why is it OK for Seeff agents not to stick to the lease they set out and mess around with their clients???!!! This agency clearly do not value their clients! I feel I have the right to take this way further than I actually am, because my rent was paid on time every single month for 2 years that I lived in this unit, even when we were struggling with funds due to the pandemic! We made do with things that were even broken in the unit without complaining and took care of it as if it were our own. When I moved into a new place the agent went through all the damages with me before I signed, and when I saw this I realised this agent Susan did not do that with me and I was just told that I have 7 days to let her know if anything was broken or out of order, Again very Unprofessional!!! I am really very unhappy as a client and even if I see a property that I am interested in, as long as Seeff is involved, I Will Not accept anything and will never recommend that any person deal with Seeff in future!