This company is an absolute joke. Power goes out on Tuesday at 3:35 pm and it is Saturday 12:30 pm and nothing, not even a truck in the area. National Grid is proactive in R.I. my managing trees and is always prepared. Secondly, your spokesperson that you have in front of the cameras or virtual calls needs a class in interpersonal skills and customer engagement! Last, you have the audacity to double delivery fees over usage. User's recommendation: Instead of the state and government investigating your slow reaction time, you should look inside to see your failures and fix them!