I took my 13 month old to Kool Smiles after seeing their commercials and how they say they specialize in children dentistry. I'm sure there are good people that work at Kool Smiles. My overall experience however was good until our name was called. They have a nice play area and a big spacious waiting room. When my sons name was called we went back with a guy who barely spoke English. I was trying to explain my childs condition. My child doesn't eat well so he drinks Milk as his main food group. The guy told me I shouldn't give my child milk but once a day and that he should only have a little bit. I tried to explain things but couldn't seem to get my point across. After that conversation he had me pin my son to the chair as he proceeded to stuff gauze in his mouth. The whole time my child is choking, screaming, and thrashing around. Then the doctor comes in and makes me do this all over again with pinning him down so she can look inside his mouth and she said I wasn't holding him well enough and proceeded to yell at me to hold him down correctly. Needless to say I will never be taking my child back to Kool Smiles.