30 Sep, 2019 → by ClaimboUser610440
Unlawfully retaining fees due to medical disability of wounded veteran
*SOLVED
4
Wounded Veteran, received physician orders to no longer participate in a private exercise program due to surgery that requires recovery period of over 9 months. Informed ABC Financial services to discontinue gym membership with EOS fitness and the company processed the account for closure. However three months later, found that credit card was still being charged for the gym membership fee. Made contact with EOS fitness staff who truly did an amazing job to try to assist as much as they could. Unfortunately the management staff at the fitness center was unable to successfully get ABC financial to close the account. Medical documentation was provided to ABC financial indicating doctors full orders and that it was not possible to continue a work out program as a result of having both surgeries that each require more than 8 months to recover. It is not possible to work out while still recovering from 1 full knee surgery and two other surgical procedures that requires no walking, weights, or additional straining exercises for a period of 8 months. According to the Veterans Disability Act ABC Financial is violating laws. The company will not cancel membership due to the fact that the medical document was not sufficient enough to cancel the gym membership. So sad. So now card is being charged for one year and cannot utilize the gym services. This is not right at all.