I just spent 45 minutes on the phone with the tech support group and they really don't know the product because after 45 minutes I should have received the correct answer. The question was how do I remove a item from the defaults favorites list. After looking at several screens and working with tech support I was told that my remote was defective. I tried three other remotes with the same outcome. I then demanded to be transferred to a supervisor. Again looking at several screens and a extra long period of hold time I was told that I could not add or delete from the default favorites list. If I wanted to add or delete then I had to create a custom named favorites list. They really couldn't answer how my default favorites list was populated with the channels that I usually watch. Then I was told that there was no higher level of tech support and that the people answering the phone in the Philippines only had basic training and really couldn't deal with such a technical problem. The supervisor was Anthony employee number 43149 or at least that is what I was told. There has to be a answer to this problem but I just don't have the time or patience s to continue to talk to unknowable people.