Hello, I inquired by calling costumer service rep of united states and was informed to fill out contact us form. Somewhere around March and was suggested to apply for report upgrade, and did as suggested. My inquiry ID 745126 stated the instructions for transfer. Week before past, I contacted WES united states for a follow up requesting update. Since the rep was not able to answer what I asked, I requested to talk to Manager. He was also unable to answer my questions and concern and asked me to call them back if I do not hear back regarding transfer in a week. He also assured that my bachelors evaluation will be transferred. I sent the University official transcripts sent by Long Island University Masters Program to WES in a packet which had my Bachelors degree attested photocopy. My united states university sends a protection sealed transcript in envelope on top of which it states official transcript. Since the WES document requirements states" If the institution gives you the document to send to WES, it must be in a sealed envelope. If the envelope is opened or there is no stamp or signature across the back flap, WES cannot accept the document. " Ms.Kiara the manager from WES Canada gave absolutely illogical response stating " it should be signed and stamp" I have no control over my university policies and the way they produce official transcript. My transcripts were sent in sealed envelope (the exact same envelope which was received by me from university as is was sent in a package which included photocopy of my degree certificate). When my questions were not answered properly and were answered illogically, I asked Ms. Kiara her full name, but was only provided first name. I have also emailed WES about the magnitude of trauma they are creating for international students using your services. I am firm to take required legal actions if my concerns are not addressed. Ms. Kiara also had the courtesy to state that my $50 will be deducted when being asked for not continuing further with your services. The major reason students like me and millions others opt for your services over others is because you already have our bachelors evaluation which was originally sent by institution to you. Why is a international student forced to spend money unnecessarily (and to be clear not just $50 for deduction of services which do not even address costumer's concern properly but also includes flight ticket, unpaid work/study day offs risking study status, immigration hassle) for what? for redoing everything all over again? And what for? If WES itself is not confident about its previous evaluation why would they provide the service at first place? How would a student like me and millions others would receive international masters degree when they submit original WES evaluation (regardless of year and change in policy) for admissions in united states? Does that mean you didn't verify our documents when initially received? I currently have ECE evaluation as well and have never faced such illogical costumer service trouble. I request WES to either complete my evaluation or provide me full refund. Or else I am firm to take required legal actions not just representing me but millions of others who have to go through absurd costumer services provided by WES.