11 Sep, 2020 → by ClaimboUser738379
Unit Reservation Price Discrepancy

1

On September 6 2020, I have informed my agent regarding my intent to reserve a Two-Bedroom unit at Satori Residences (Amani Building Unit 1118). She forwarded the registration link to me which I filled out right away. On September 7 2020 around 9:30 AM, I took a screenshot of the desired unit with the Listed Price which I agreed on amounting to Php 5, 931, 000.00. At exactly 9:34 AM, I have successfully submitted a Unit Holding Request with ID: HLD0129403 and have received a Holding Confirmation Email from [protected]@dmcihomes.com. I filled out an online reservation form, reserved and successfully paid for the reservation fee amounting to Php 20, 000.00 on the same day at 11:34 PM. The following day, my agent informed me that my co-buyer, needed to fill out a reservation form as well and that we needed to submit scanned copies of valid IDs and signature specimens. I confirmed the details that we needed to fill out but I was informed that according to the DMCI Broker Coordinator, there was a price increase on the unit that I reserved. I asked to be in contact directly with said Broker Coordinator so I could settle this issue. I was in disbelief upon hearing this because of the following: a. She stated that the unit has a Service Area which is still not part of the List Price on the website - to which is not true because according to the Holding Confirmation Email that I received, I have the following properties included: • SAT-OOA-C-11018 - Unit with Php 18, 000 Reservation Amount • SAT-00A-S-RD127 - Service Area with Php 2, 000 Reservation Amount I believe this states that I have already paid for the Unit and the Service Area which contradicts with her statement above b. There was a price increase because the desired unit is located on the Atrium Floor - to which I said that it was one of the reasons why I chose that specific unit & I was informed beforehand by my agent that the List Price for this unit is in fact Php 5, 931, 000.00 and not Php 6, 181, 000.00. c. I have a screenshot of the Unit Details with its List Price and it's not at Php 6.1M. d. I called the DMCI Customer Service Hotline on September 10 to ask if they can assist me on this and the representative informed me that prices might increase daily - which should not be applicable to me because I did my part and held, reserved and paid for the reservation fee in less than 24 hours. e. There is an issue on the price discrepancy on the Price Increase Memo vs. the DMCI Holding Website - which is beyond my control as a paying client because the only List Price that I would be able to see upon holding the unit is the one listed on your website which amounts to Php 5.9M and not Php 6.1M. I was only told on September 9 that the price increase has been in effect since July 16 2020. Had I known prior to settling the reservation fee, I wouldn't have pushed through with this transaction because the increase is beyond my desired price range. Furthermore, since the price increase has been in effect since July 2020, it's been almost two months after and still, there is a price discrepancy on the website and the memo so the pricelist is definitely misleading on our part. I was offered to either refund the reservation fee or to change the unit but unfortunately, neither option is amenable to me because we have done our part as paying clients. I am trying so much to understand the situation but I am extremely firm with keeping Unit 1118 based on the price that I agreed on. I have reviewed the Presidential Decree No. 957 also known as Subdivision and Condominium Buyer's Protective Decree which has detailed information about misleading, incorrect, inadequate or incomplete sales on prospective buyers which I believe is what is unfortunately happening with this transaction. Because of this incident, I am hoping that you can find a way to retain the list price of my desired unit. Hoping to hear from your office regarding this issue soon so we can finalize the needed requirements and progress with this transaction.
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