24 Sep, 2019 → by ClaimboUser430790
unhappy with the customer service

2

Order number; [protected] I would like to speak to someone regarding an issue I've had with a product on your store and a member of your staff. I placed an order a few months ago at the price of £125, which was the pre-order price. I recently requested to have my account debited and realised that I had originally put in the incorrect payment method. At the time, I was confident I had put in the correct payment method of which I wanted to have the amount debited. I requested that the order be cancelled, in the hopes that I could just change the payment method and place it again at £125. Your colleague, Maria, informed me that I was unable to do that when I tried to and failed to place the order. She informed me that I would have to pay the full price. She has not helped me with this issue and continued to claim it was my fault for not updating the payment method. I have a string of emails between myself and Maria where she has not helped, but continued to fob me off with cookie cutter responses that are quite condescending. She claims that she "cannot help any further", however, I believe that I should be reimbursed the difference due to lack of help and poor customer service. I have proof that I placed it at the pre-order price. I am disgusted at this poor service and everytime I have tried to talk to someone that isn't Maria, it just ends up at a brick wall. This issue has caused me great distress and has greatly tarnished my opinion of the company and I will be speaking to friends and family to not purchase from the company. There has been very little incentive to help me with this issue and I feel that putting the blame at my feet (though I do admit it was my error) has not helped this issue at all. I would like to discuss this further with someone, I do not want to be fobbed off with excuses about the pre-order process. I have emails that detail the discussion I had which I can supply if requested.
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