I bought the Ilya wide planter Wednesday night in your Skokie, IL store. Very happy with my purchase, but they did not have the Faux ZZ plant to go inside it. The person at the counter was very helpful and printed a page of stores that would have it. So.....today I did my calling and this was my experience. I call the WE Los Angles store, advised I was in Chicago and had a SKU # could she see if they had the item available? The girls said well what it is, I said it is the Faux ZZ Plant, she replied we have a lot of plants in here, some real same faux you would need to come in and look. I said I am in Chicago, so can't do that. She replied, you should check out Michaels! (I did not get her name) SO....I called WE Palo Alto store and spoke with Kim gave her the same information I gave the store before, she advised they only have a floor model and no box, so can't guarantee it would not be damaged. I asked if she would mark anything off, she said no. SO I said ok, the plant was originally $150, and shows as $105 now that's correct, right? She replied, if that is what the web shows! I said never mind and hung up. Then I called WE South Coast Plaza and spoke with Alicia, very nice very helpful advised her of my frustration. She also said they only have floor models and they are up in the walls, can't sell. I am a bit frustrated, your web shows the Fauz ZZ plant, but won't deliver til April, all your stores that show it, seem to only have displays. And honestly, your first two sales associates were rather snide.. I will be honest with you, I have not shopped here a lot, you came on a recommendation from my daughter who is helping me decorate, and my experience has given me a bitter taste with West Elm. Faux ZZ Plant is SKU # 463**** this is what was looking for. User's recommendation: Not good.