Considering the crisis that many of your customers currently are facing due to the COVID-19 pandemic, resulting in lost of employment and the back log with unemployment payments, many are uncertain if and how they will meet their basic monthly needs. Specialized Loan Servicing representatives have shown no kind of sensitivity or concern about their customers. Upon contact, your representatives show no form of caring to even ask the customer if they are currently affected financially by the pandemic. Their only concern is to collect a debt which as a customer are not disputing. However, when the insensitive approach was addressed with the representative, his response was "your mortgage is due on the 1st of the month and Specialized allotted 16 day for payment which is adequate time. Considering this, the call was done on 5/6/20. Considering the current crisis, your representative should at least greet the customers by checking if there is any concerns/issues due to the current pandemic then seek an answer when payment will be made. User's recommendation: More sensitive approach.