18 Sep, 2020 → by ClaimboUser516599
Unhappy and Dissapointed

1

Our first order of cabinets arrived with a lot of damage and very poor, low coverage paint quality. We installed the boxes as those seemed decent and we didn't want to delay the installation. Customer service helped with a complete re-order of every single front and several rails and drawers that were also damaged. They said they would be expedited. It took 6-7 weeks for the replacements to arrive and many of those were damaged as well and had their own paint issues (better quality paint but marks that looked like they were from machines that the doors "rolled through"). We had to pick and choose between the old fronts and the new fronts to find the least damaged ones to install. However, since the new fronts were a slightly different color and sheen (proof that the first round had a poor paint job) I'm left with mismatched fronts and nicks and dings on brand new cabinets! They offered to redo the fronts AGAIN, but I couldn't trust that I wouldn't continue to have the same problem, not to mention the complete waste of resources needed to accomplish this. I told them I would prefer a refund and would like to get a painter to repaint the cabinets. I was unable to get a quote from a painter for the refund before SIP was enforced for my county. When I contacted customer service about this, they informed me the company has gone out of business and re-opened under a new name and can't honor my refund request or warranty!!! Unbelievable. DO NOT TRUST THIS COMPANY. I wish I would have spent a little more money for a better product. Definitely a case of you get what you pay for and a very expensive lesson learned. The cabinets have been installed for 9 months and the paint is flaking and chipped and the drawers are uneven and can't be adjusted properly. So disappointed that my brand new kitchen looks shoddy because of the bad cabinets. User's recommendation: Do not buy.
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