The problem with KinderCare is they are a large business and they have lost sight of what is truly important. They want to make money, just like all huge businesses. I have worked for them for 5 years and have noticed that each year it gets worse. It's not so much the staff, honestly. We're just following orders because we, too, need our jobs. As far as unfriendly staff complaints, you all SHOULD say something or leave. Each center belongs to a larger district- call the District manager if your director is the clueless one. You would be surprised at how many parents do not say hi to me when I say good morning to them. Also understand we are human...we have a company that cuts corners to make money. Sometimes I am left with 18 three year-olds by myself, so, yes, I too have probably not noticed a child who has had an accident. If your child isn't coming home with art or work, it's probably because the center has no art supplies. I used to buy my own, but the company has not given us raises in two years so I cannot afford it any more. I can't speak for all centers and teachers, but the staff at our center LOVES your children. We could all be doing something else that pays a decent salary but we are there because we want to be. If we seem crabby and mean, try to remember that?