I had an issue and I needed some help and support from TheKnot. They never replied to my messages and completely ignored me. I wanted to post a review on their website but it was not possible. Then I left several reviews on their social network pages and some other complaint websites and after that these guys blocked my account! Now I can't even log into my account and their site says that my password is incorrect. I use one and the same password everywhere so there was no way I could forget it. Terrible company to deal with!