North Shore Agency sent a collection letter to a dear friend who is 84 years old and in hospice care. The letter did not spell the person's name correctly, made false claims, and provided erroneous order numbers. No orders had been placed and no products had been delivered. I phoned North Shore Agency but they are completely automated. It was not possible to reach a person, and the phone calls were disconnected when I was not able to provide the expected information. I phoned the alleged client and filed a fraud report against North Shore Agency. The client will file report with appropriate law enforcement agencies.