As a highly rated dog sitter/walker I did not always find rover customer service to be fair, responsible, practical, far-seeing, ethical, forthcoming/transparent, or good at listening. Their website communications could be misleading. For example, clients' last names, addresses, and actual phone numbers were not provided to the sitter on the website although different rover-generated phone numbers (that I had wrongly assumed were clients') were provided. Clients' identities may not therefore have been bona fide or trackable, which became most troubling for me in one particular case. There were other issues. Full, continuous history of written dialogue between the customer and sitter was also not always displayed to the sitter on rover's client profile which made it difficult for the sitter to track conversations. (Individual emails would have to be opened instead to search for parts of conversations). Also, a rate category for a day and night package is not available on rover, which customers complained about. I pushed for rover to add that to their website so that clients wouldn't be confused. Rover also changed my photos and their placement on my profile without notifying or asking my permission. After this, they changed information on my profile as well without asking me so that it was false information, such as indicating that I was a smoker when I am not. They claimed they did not make these changes. Sitters will be blocked from using aspects of the website and blocked from receiving customer requests without rover informing them of the reasons. Sitters will have to figure out the cause. For example, I was having trouble using the website and wasn't getting client requests for some time. When I called rover to inquire about this, rover told me that I needed a longer personal profile description in order for rover to unblock me. This was a required, new policy for all sitters that rover had not notified me about. As an exception to this rule of not notifying sitters, Rover recently sent new terms of conditions that I had to agree to in order to continue using their services. For a long time I had been thinking about discontinuing with rover and, as I didn't agree to these terms, I informed them I wished to discontinue with their services. Rover replied that only they could be the ones to deactivate my account. The deactivation process was problematic. For example, Rover did not wait before taking action or explaining things, and they even changed my email subject headings of our conversations. Most alarming was that during a conversation with my last rover client via texting when I mentioned the process of leaving rover, ALL my phone texts (thousands)—not just rover's correspondence on my phone but personal, important records—instantly vanished!! It appeared that rover had gained control over my entire phone text records. A shocking discovery. Rover claims they can delete only rover customer texts on my phone and no other texts. Yet at some point during my time with rover, they gained the capability of instantly texting me sent emails to and from customers (while emailing to my personal email and rover email accounts my same texts to and from customers) without asking for permission to somehow always sync my phone and laptop devices with triplicate messages, which would not have been my preference. These copies to and from my phone and laptop continued until the last message was sent/received between me and a rover client. I still do not know how rover synced my phone to my laptop and their computer system. Recently, when I subsequently tried to contact a neighbor, who is a client, rover had already messaged her—without my permission—that I'm no longer offering services. I don't know how rover explained to her that I was no longer working for them because rover provided no copy. But rover also blocked me from that neighbor's phone and I had to use a different phone to contact her.