2 Aug, 2021 → by ClaimboUser543504
Unethical shop and service

2

Last week I had midas replace a brake booster that costed us 1000 dollars, a few days after repairing the brakes we learned that the lower ball joints and wheel bearing needed replaced. We were given a estimate of four and a half hours of labor and about 500 dollars in parts which would bring our total of just over 1000. We agreed to let midas do the work, so i drop my car off at the agreed time of 9am. Im waiting in the lobby i notice a girl working behind the desk and 3 mechanics and every bay filled with vehicles so they seemed busy in my opinion. I go home and at 1130 i receive a call that my car is done, so i get there and im expecting a cheaper bill because i was given an estimate of 4 1/2 hours and it had only taken 2, but guess what i was still charged the entire 1000 because he proceeds to tell me 2 men worked on my car cause they wanted hurry and get it back to me so it is still considered 4 hours! I said so you mean to tell me with only 3 employees and 6 cars in the bay you had 2 on one car??? Mind you when i returned there was only 3 cars left in the bay he was studdering trying to answer my questions i could clearly tell he was lying in all the circles he was talking. So when i moved to charging me almost double for car parts he tells me that they car a mark up... I say a 50% markup???? Im tired of trying to speak logically with this man so i tell him to just check me out. He says to me you have a warranty but since you wont be back don't worry about that, so he never gives me the warranty information. I pay and leave only to find my car parked on the road not sure why cause there is plenty of room in the parking lot but it is also unlocked. I get in the see greasy hand prints on the driver door and also on the frame of the door. Just a pure lack of respect for someone elses property. The man i dealt with was rude and condescending. I wish i could scream at the world to never ever use midas i wish that i would of spent more time reading their reviews, i have not come across a good review yet. Im very sorry that i gave this company 2000 dollars and my business. They are liars and scam artists.
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