I had researched the options of having a face lift by going to Lifestyle Lift and then to Revivance which provide the same services and has some of the same doctors. They offered me a $400 beauty product package and a microdermabrasion to sign up. When I went back to Lifestyle Lift they said that microdermabrasions take three procedures to do the same thing that the laser procedure does just once and they could sign me up three months after my surgery so I signed up with Lifestyle lift. After three months I called to set up that laser procedure we had discussed and was advised that no laser procedure was to be given and no one was authorized to offer a complimentary laser procedure even though they admitted saying it was available to me. They also did not even list it on the contract of sale. However, even the manager acknowledged that the sales person had acknowledged this conversation but that was too bad. I sent them a letter and received a response from their Customer Service Department who also acknowledged that I was offered this procedure. We spoke several times and she asked if I wanted the laser procedure. I said I did and never heard from her again. She did not return any more of my calls. I gave up a very valuable complimentary package from Revivance because Lifestyle Lift's sales person felt it necessary to say anything to get me to sign up. I have sent an email of this problem to Michael Finney's 7 On Your Side at ABC News. Istill expect people to do what they say they will do and not be lied to in order to get me to buy.