1 Jan, 2018 → by ClaimboUser233934
unethical behaviour – charged, but not shipped
3
I placed an order on April 14. I received a confirmation of the order with by bill to address and ship to address with a way to track my order, just like most every order I place on the internet. Ten days later, I tried to verify shipping on the link provided in the initial email order confirmation, it showed no shipping. I sent and email to Sahalie requesting an update of shipment, no reply. Three days later, I called customer service, they told me they sent a letter by US Mail the day after my internet order on April 15, to inform me they only ship the billing address, and only ship to my shipping address if I pay an additional EXPEDITED fee...WHAT!? I said, I have never heard of such a thing. I use my PO BOX for all of my billing and my home address for delivery on all of my internet purchases, and have never had a problem before. I asked the customer service representative if she gets many calls about this problem, she said yes! Wow! how messed up is this? Any how, she said they would ship to my PO box, I said, "please do." Maybe they thought I would forget placing this order and keep my money. Or maybe Sahalie is using the time to float their cash flow. Bottom line, this is not the way to do business ever!. Buyer beware with this company. I will post again, to update receipt or not of this order with any additional comments. I will be reporting this to the better business bureau etc, .