Booked a vehicle on line through rentalcars.com via the El Al website . My decision was to book an automatic vehicle at the best available price. On that date being 08 January 2018 the best vehicle was through Thrifty a Nissan Micra or similar reservation No [protected], Driver Mr Julian Michaels collection Ben Guron 21 January to 28 January 2018. At the same time as booking through Thirfty we were asked on line should we require additional insurance for the hire and we agreed and paid on line for the vehicle and the additional insurance. On arrival and at collection of vehicle at Ben Guron I was firstly told that the insurance was not from Thrifty and they could not claim on the insurance should something go wrong and I was for forced by an extremely rude car rental agent to take out additional cover through Thrifty at an additional major cost. When collecting the vehicle I was going to be given an extremely battered up nissan micra full of dents etc etc. and complained bitterly and wanted to cancel the rental. Was then given another vehicle which is hardly better a Kia Picante also with many dents etc etc. I find this behaviour totally unethical and service extremely bad for thrifty in Israel and attach all my documentation in support of this complaint. I do feel that it was highly unnecessary to have charge me the additional insurance from Thrifty at over US Rand R4 000.00 as I had paid for an additional insurance to cover all risks at a cost of SA R1 623, 72. I will never again use Thrifty as a preffered rental company and never recommend them as a car rental agent to anybody. I feel that I should at least be refunded for the additional insurance I was forced to take out at the Car Rental Agent Thrifty at Ben Guron in Tel aviv, Israel.