The following reflects my own experience with EasyHome in Niagara Falls, Ontario. I strongly encourage anyone and everyone who considers using this company to go elsewhere. I must say that I was very optimistic about becoming an EasyHome Customer. I realize there is no need for me to share such information with a stranger, or company...but EasyHome seemed to be the perfect solution to my current situation: Having recently gone through a nasty divorce -- which resulted in my credit being ruined after my husband left myself & our 2 daughters. Regardless of my personal home struggles, I figured that EasyHome would be a great financial solution to obtain a washing machine (& in the near future, a dryer and air conditioning unit ... along with other items I already needed to finish furnishing my new, single-mom home). With all my paperwork, financial and tax return information in hand, I ended up visiting your Niagara Falls location - off of Morrison. Initially, I dealt with a gentleman whose name I believe was Rob (either way, I'd be able to pick him out if I saw him again). My initial experience with this employee was a decent one. He seemed somewhat knowledgeable about the products you carry, etc. but possessed limited information when it came to billing and payment inquiries. After he reviewed my paperwork, I was "approved", & went ahead and selected a washing machine that would be economical for me on my fixed income. I would also like to point out that during this "approval", I was approved on my own and without a co-applicant. That being said, I went ahead and paid an up-front fee of $75 at the store, and we made arrangements for delivery. That seemed to be a quick, easy and painless process - yes? WRONG! The morning of delivery, on Thursday, May 17th, I had a phone call from your Niagara Falls location from a male (who has a somewhat southern accent, and is missing front teeth) who told me that in order to deliver the product, they needed to approve my application because Tiffany* "said so" (*I'm assuming this Tiffany is your financial or branch manager?) Matter of fact, I learned that same morning that EasyHome had not checked ANY of my personal references that I gave them during the initial application & subsequent "approval" process. Tiffany then changed the arrangements of my agreement with EasyHome, and had this young, immature delivery person relay her messages to me from her. Altogether, Tiffany did the following: (1): Told the customer service representative that EasyHome would NOT deliver the washing machine if they could not speak to all 3 of my references before the washing machine would even be delivered. - REALLY!? If that were the case--which I normally don''t mind at all as a consumer--then why would I be told I was already approved? Why would I have gone through the entire application, rental, and payment process if your employees didn't complete their registration/approval process like they told me they did? (2): On my contract, I had only asked to be billed for the rental item, and whatever additional warranty fees -- but I did NOT elect to enroll in anything additional, such as a $17/monthly charge for the Customer Benefit Program, which I am 99.999999% certain was added to my agreement WITHOUT MY CONSENT. (3): Again, AFTER I had been "approved" in-store, Tiffany then decided that I all of a sudden was in need of a co-applicant. Although I was a bit agitated at this whole disorganized and unprofessional process, I tried to be a decent customer -- tried to make Tiffany's life easier, and provided info for a co-applicant after I was individually approved. I guess the more info and SIN numbers you guys have, the more credit you can wreck with? (4): I had also asked that my payments come out on a weekly or bi-weekly basis, again, being on a fixed income. (5): Unbeknownst to be, at the time of product rental, my mother (who lives in Florida) became terminally ill. As a result, I had been flying back and forth to Florida to care for her. At the time of my in-store application, I indicated that I would like payments to come out of my bank account, or against my Visa Debit Card. On June 1st, no payment had come out. Then suddenly, last week I had been informed via text that my account was past-due, and I risked termination of my lease agreement. I spoke to one of your employees via phone Thursday evening, June 14th, and was told that I owe a whopping $95. At that time, I asked that Tiffany please personally call me so I could figure out the error in billing. I was assured that Tiffany would phone me back either Thursday evening, or when she was back in on Friday. No problem! I couldn't wait to work this out so I could keep enjoying the washing machine. Fast forward to Saturday, June 16th, I had 2 men from EasyHome POUNDING on my door, demanding entry into my home, and TELLING me they're taking my washing machine back. I was given an "ultimatum" which I normally don't appreciate on a day-to-day basis---but that ultimatum was VERY UNWELCOME on my front porch, and in front of my NEIGHBORS (5-7 of them were outside) when your employees LOUDLY STATED THAT THEY WERE HERE TO COLLECT A WASHING MACHINE DUE TO NON-PAYMENT. So now I have a dying mother in Florida who I'm trying to care for, my neighbors now think I'm an awesome deadbeat who can't afford a small monthly payment for a washing machine, and I've got 2 strange men on my front porch demanding entry into my home, or $95 cash to leave. I then told the men that (1) I would not be paying $95 that moment, and (2) I inquired as to whether or not Tiffany was calling me back to clear up this issue. I was told that yes, if I gave them $95, they'd gladly have Tiffany return my phone call when they got back to the store. I'm sorry, but as a person or a customer, I would never pay $95 just to have some glorified retail associate call me back at her convenience. She couldn't be bothered to do her job for free, and having seen her true personality, I doubt she'd do it for $200 let alone $95. At that time, I told your guys to take the washing machine. I'll wash my clothes in the bath tub before I am humiliated, treated like garbage, spoken down to, threatened, and given the run around from EasyHome and this Tiffany broad. After the men left with the washing machine, I texted Tiffany back thanking her for her outstanding professionalism in calling me back to deal with the matter, to which she replied that she had been calling and/or texting me everyday since June 1st. I had no voicemails from EasyHome, and I still have the text messages I replied to -- and did not get a response in return. I'm not sure about you and your employees, but I have yet to master the art of mind reading. I then pointed out to Tiffany that I needed clarification on how my account could be considered 30, 60 or even 90 days past due if I hadn't even had the product for a full month, AND I paid a pro-rated $75 at the time of my in-store application. Additionally, how on earth did an economical rental of $20-some odd dollars monthly turn into a bill of $95+? Oh, that's right -- I was enrolled in that Customer Benefit Program that I asked not to be enrolled in...and was probably double charged seeing as how disorganized that Niagara Falls location is. I am beyond sick to my stomach on how I was treated. Not just as a customer, but as a decent human being. Yes, like I said - my credit is shot due to my divorce, and I unfortunately could only afford housing in the Crystal Beach area. HOWEVER, that does not give any employees, let alone all the Tiffany's in the world the right to profile me, humiliate me, and assume that I'm unable to be a long-term or repeat customer solely based on my location, credit score, and income. For a company that supposedly prides itself in their ability to help everyone from all walks of life, I am truly disappointed and disgusted. Worst of all? Tiffany, nor any other employees, even made a sad, pathetic attempt to help answer my billing questions - nor were they even interested in helping me bring my bill up to date so I could continue to be a customer. I guess consumer loyalty no longer matters in modern day society. I am so sorry to have had this experience, and I would not even want to imagine how many other people have been treated this way by Tiffany, and by EasyHome in general. I am now left without a washer and a dryer -- which is just peachy with 2 kids, one of whom is special needs and just turned 1. I will not be surprised if this complaint, too, falls upon deaf ears. I would have never parted with the $75 initially had I known I was paying that amount to rent a washing machine for a couple of weeks -- & paying to be humiliated and treated like white trash. Awesome experience. Warmest Regards, Ashley