Bray & Scruff company Laurel employees are unprofessional, incompetent, lack fundamental social skills and they are dishonest. I look for sales people that carry big ticket items, such as big appliances to have a lot more understanding about their customer's needs; but this company absolutely does not. They've ruined this holiday for my family. I couldn't cook for Thanksgiving and because of this company I may not be able to entertain my family for the Christmas holiday. I am disgusted. I want to be compensated for my time, money and the lack of integrity and concern of how important it was for us to be able to have a working stove top (we cancelled) and oven (we cancelled) Ted, he was very condescending and without apology or remorse for his dropping the ball. I can be contacted via e-mail [protected]@aol.com