My HVAC unit went completely out on July 12, 2021. I went on the AHS website to request service and paid the $75 service fee. AHS assigned a HVAC contractor, who was 2 hours away from my home. The contractor showed up on 7/20/21, and tried to diagnosis the problem without access to the inside of my home (did not call to ensure I was home). The contractor was very rude and extremely unprofessional. I filed a complaint with the BBB. I called AHS immediately and they sent out a local HVAC contractor. The new contractor came on 8/4/21. The problem was a bad compressor and possibly a coil. the unit is 12 years old. Here is where the problems start. The HVAC contacted AHS and was told it would take 2 weeks for the part to come in. on 8/17/21, my husband contacted the HVAC company to see when they would be able to come and repair the unit. We were told that AHS was giving them the "run around". My husband then called AHS and was told the part was on the way but couldn't give an ETA. My husband called back the next day and was told the part had not been ordered and tried to blame the HVAC contractor. The HVAC contractor told us they have been on hold, with AHS, for 5-6 hours. We live in the South and have 90+ degree days most of July and August. Luckily we do have 2 houses and had another home to go to. As of now, we decided to replace the HVAC at our own expense. We continue to get different answers from AHS. I have already filed a BBB complain and will be filing a complaint with the GA state's attorney general's office as well as the GA Consumer Protection Commissioner. If I can ever get someone, at AHS on the phone, I will also be canceling my plan with them.