1 Jan, 2018 → by ClaimboUser615036
Unethical behavior and advertising
1
Wyndham Rewards is a JOKE. They do not check the hotels they allow to be part of their "program". I made reservations at a wyndham property in Nashville (Days Inn by the airport). I show up at the property and it is disgusting. It's completely run down, paint peeling off the wall. My first encounter is with the front desk person who is completely incompetent. She tells me my credit card is declined. I call my credit card company and they say there is no transaction being run on the card. I tell her to try again and she tells me it's declined again. I give her another card, also declined. At this point I'm telling her there is some kind of issue. She's insisting it's not and that it's my cards. Then she says to me, "it says declined, no dial tone." I proceed to politely tell her that is not my card but there machine is not dialing out. So she gives me the key to the room and tells me she will call me when it is fixed. I go to the room and walk in. The first thing I see is this DISGUSTING couch with what looks like blood stains all over it. I flip the cushion over so the disgusting side is not upright and roaches go running everywhere! I screamed! Then I started looking around the room and there were roaches EVERYWHERE! It was the most disgusting thing I've ever seen. Now I'm stuck at 6pm on a Friday night in Nashville trying to find a place to stay. I had to pay more than twice what I was supposed to pay and Wyndham did absolutely NOTHING! Disgusting. I'll be getting rid of my rewards program with them.