My husband and I went in to purchase a 2017 Jeep Grand Cherokee. The car looked fine, had clean carfax, everything looked fine with the deal until the financing component. The initial red flags we encountered were the limited banks they financed with, the heavily encouraged use of ALLY bank, and warranty deals they continually tried to push. ALLY bank has horrible reviews, many specifically dealing with auto loan problems. After they ran our credit, and we keep a close eye on our score, they stated it was 50 points below what we had checked the previous day. We were seeing 740 and they said their credit pulls for us were 670. That's quite a big difference and impacted our interest rate by near double. They gave us a 7.8% interest rate, which was double what we anticipated given our good credit history. We left feeling terrible because we are responsible with our credit and feeling like we were overpaying on a used vehicle. After speaking to our two primary banks, both returned us interest rates around 3-3.5%. I'm glad we dodged a bullet, but it seems suspect that they would inflate the rate by that many percentage points. Additionally, the salesperson was friendly in person for the first hour, but after extensive questioning and not going through with the deal, he told us he would not follow up because its not their style. That was fine until he texted my husband the next day, asking if we were coming in to purchase and he explained his concerns. The conversation turned hostile and he was very rude saying that we wouldn't get to double dip with offers and that interest rate isn't guaranteed from the bank. The conversation amounted to you get what you deserve by not working with us. It was very uncomfortable when he followed up the next week with equally antagonizing text messages. The whole process started okay but left us feeling lucky we weren't scammed like others around us. We strongly feel that you should not trust this company, they are quite shady and aggressive.