1 Jan, 2018 → by ClaimboUser210163
undelivered product and poor customer service

1

I very rarely write reviews but I have to share this one…I bought a side table from Brylane Home. com on the 7th of January. It is now the 29th and I still have not received it. I checked their web tracking to see what is going on with the order and it says its processed. Not sure what to do about that I called customer service. The woman I spoke with was nice but had no idea what happened. After checking with her supervisor she said the product was on back order and should have notified me when I ordered. No notice was posted on the site when ordered. Then she said I should have been sent an email letting me know what was going on with the order, again that didn’t happen. Then she said it looks like the order has been cancelled but she’s not sure why. I have never been so disappointed with a company and their lack of communication. Through multiple processes the ball was dropped. Not once but several times. This was the first and last time I will ever order from this company. Please don’t fall for this company buy from Amazon instead. At least they guarantee their products and send you plenty of info about your orders. I will NEVER order from Brylane Home again. And BTW I found the same table on Amazon and ordered it through the later instead.
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