You have paid absolutely no attention to my email sent to eSpares on the 10th March 2018 and have not answered any of my questions. I had this same problem ordering this item in October last year you kept telling me the part was arriving and each time I contacted you to see when you would have this you kept pushing the date back. Eventually you told me the part, Vax Vacuum Cleaner Pre-Motor Filter, MODEL NUMBER - H86-GA-B was unavailable in January 2018 and eventually you refunded my money, surely the amount should not be taken until the product arrives, you had my payment for 3 months until you eventually told me it was unavailable! So I am now having the same problem again. I have ordered this from the eSpares website and payment has left my account. Firstly I would like to know why it says it's available to buy on your website when this is clearly not the case? And secondly as I requested in my last email on the 10th March please issue a refund immediately. This really is unactable! I look forward to hearing from you. Andrea Ferns