Yesterday [protected]) I arrive at my local streatham hill fitness first to discover that the pool was closed and was told it would be until 28th november. This was the first I heard of the closure. I received no notification via email from fitness first, or text - and so made a wasted journey. It's at least the 3rd time this year that to pool at streatham hill fitness first has been closed without warning and i'm really fed up of the poor customer service and lack of notification from the branch. The pool is the primary reason that I pay my membership fee and is a key facility at the branch. I would like a refund on my membership for the two weeks that the pool is closed. My client number is: [protected] My email is: [protected]@gmail.com