On 9 December 2015 Mediaeel debited my account with £33.19 + 912 foreign exchange fee - from Cyprus - and ££35.08 on 8 January this year. I have not signed up to this company, and have never in my life downloaded any films, sport or music, so I know this is fraud. Tesco Bank has stopped any further payments, but I would like my money back. Although I am not a member of Mediaeel, I thought I'd better cancel membership on their website, but this was not possible - leaving only the option of phoning them on a premium rate line, which I refuse to do. What is my next step?