1 Jan, 2018 → by ClaimboUser248564
unauthorized transactions / identity theft

1

I am also dealing with 2 fraudulent transactions on my account beginning June 9th, 2018 totaling in the amount of $857.98. I notified Money Network regarding this issue on June 11, 2018. I was informed that these transactions were taken out using the account holders card which is myself and I was unaware nor did I allow these transaction to be made. These transactions were taken out through a ATM at a local convenient store more then 20 miles from where I live and I have never stepped foot inside of this place. I'm very safe with my card and my card has not been out of my possession since it has been issued to me. I also received a letter in the mail stating my Identity has been stolen. As I shown proof of these documents there still has been nothing done regarding my experience with this company. A new card was also sent to me which I declined, I was still told that there was nothing they can do regarding this matter or even receiving the money back/credited that has been stolen from my account. I was told to file an appeal and wait a ridiculous amount of time of 45 -90 days to even hear back to see if my appeal has been approved or not. I am already 1 month in trying to resolve this matter and STILL nothing has been done. This company does not care that these issues are occurring and further investigation needs to be made. Its unfair to those who do the work and not get paid for the work that had already been done. It is unfair that not even the Labor and Board can get involved in these types of matters. This is illegal banking operations and needs to be further investigated. I have already filed a police report and I will be taking this matter to the Federal Banking Authorities as well.
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