23 Oct, 2019 → by ClaimboUser379512
unauthorized renewals, refusal to accept cancellations
1
Do not join classpass. The free trial is a scam, you will be unable to cancel. They take 'requests' for cancellation and then process ongoing monthly payments, and ignore the cancellation request. Even after talking to customer service... They refuse to cancel... They offer a refund which one is led to believe is for funds paid... But is rather the offer of credits towards the ongoing account... Which remains active... Unethical. Fraudulent