1 Jan, 2018 → by ClaimboUser302626
unauthorized renewal fee charged
*SOLVED
3
I had the same thing happen to me. Except, I signed on for a one-time only fee that would expire in 3 months. It did expire...almost a year ago. Now, months later they charged me $39. I called classmates customer care # [protected]. I spoke to a guy who has obviously gone through the same old shpeel at least a hundred times. He refused to refund my money. I threatened to call the Better Business Bureau and he still refused. I finally asked to speak to his supervisor. The same guy came on the line shortly afterward and said he could do me a favor and exchange the $39 membership to a $9.95 membership. I said absolutely not. He finally agreed to make this exclusive exception just this once. They said they will reverse the charges. I then instructed him to delete any credit card information they have on file for me. He said he would do that, too. WE WILL SEE...if I don't see a refund within 10 days, I will dispute the charge with my credit card company. CLASSMATES.COM SUCKS!!!