I deleted my account, but they still accepted the subscription fee the following month. Contacted support and they refuse to do anything, keep repeating terms of use. They accepted payment on a deleted account, no services were used or could have been used. No reason not to refund. I have the long chain of email as proof of their poor customer service. Anna (assuming Service Manager) doesn't answer questions, only replies with quotes to reactivate the account... Avoid this company at all cost. Most profiles are fake and scams.