I am not sure what is going on at the Sylacauga, Al location. Word of mouth is mishandling of money. I was a month to month member. In September 2017 I stopped the membership fee from coming out of my bank account each month. I paid Oct 2017 $19.95 cash. On December 4, 2017 a EFT showed 19.95 was taken from my bank account by snap fitness. If I didn't approve Oct & Nov, I surely didn't authorize December. I left a voicemail at snap and on the cell phone of Kevin Grandy the gym Manger, & I have email corporate. No one has contacted me. I as in no contract, & I already paid the key card fee. The word is Kevin the manager owes a lot of money he mishandled pertaining to fees. My bank had have been saved in order for the account to have been changed back. My bank info was said to have been deleted Sept 11, 2017, by the other manager. Somebody better be contacting me.