I placed my order from Saks Off Fifth Canada. A order confirmation was never received. I followed up with 2-3 emails to [protected]@ and [protected]@ to see if my order was received with no reply. Two weeks later, I received a shipment confirmation email from Borderfree with an amount of $50 than what I had authorized to be charged to my credit card (all in CDN $). I sent another email without response. I then called. The girl was not able to help me and said she would open up an investigation that would take 5-10 days for me to hear anything. As that time has passed, I called to arrange a return of the items I had ordered. The man that I spoke to said there were no charges for returning my items. Upon receipt of the paperwork, I had been charged $18 for "return processing". I called back and the girl failed to listen to me & kept saying that they don't do free returns, contrary to what her colleague said. I then reached out on FB to see if I could get an email that someone would actually read and respond to & a day later and still no reply. This was my very first experience with this brand & I couldn't be any more disgusted. Be very wary, particularly those placing from Canada.