24 Aug, 2021 → by ClaimboUser20360
Unauthorized charges for cleaning

1

Dollar is charging me a $400 cleaning charge stating that I smoked in the vehicle and I do not smoke, nor does my 9 year old son. The car smelled like smoke when I got it. I should have complained and got a new vehicle. When I checked the vehicle in, they said everything was fine and they would e-mail the receipt. No mention of any issue, but then got the vehicle damage charge on the receipt. Now I am trying to dispute it and getting the run around from customer service saying that the location noted it and they can't do anything about it, but I can't get a phone number to talk to anyone at the Tampa airport to talk with someone there.
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