1 Jan, 2018 → by ClaimboUser690080
Unauthorized ACH Charge From Pivotal Payments
1
I was using this company as my merchant account. After my business slowed down to the point that I did not charge any cards for a few months they ach debited my account for $10, 943.17, When I called to ask why the debited this amount they said that they are closing my account because not enough activity and that since they expected to make a lot more money off my account they debited me for that amount. I explained that my contract did not have any minimum amount of business that I needed to do. My contract did say that there would be liquidated Damages if I canceled the account and switched processors which I did not do. If even states that if I do want to switch I would need to give them right to match the rate I was offered and if they did not want to match that rate I could leave with a penalty of $400.00. Let me make it clear, I did NOT switch merchant accounts and they have no right to this money! I filed a report with better business bureau and noticed a C+ rating with about 80 complaints! They basically told me I would have to hire an attorney and sue them for the money and then they hung up on me. I am going to hire an attorney and go after them legally! I do NOT reccoment using this company!!!