29 Mar, 2020 → by ClaimboUser714589
Unauthorised payments taken
1
My wife noticed on her bank statement that she has been billed £15.00 every month since September 2019 by My Time Rewards. Last August she booked, with difficulty, a ticket on National Express from London to Southampton. Somewhere in this process she must have unwittingly ticked a box which activated a regular payment. Today she rang the bank, who agreed to terminate the monthly billing and to reimburse her a sum of £105 (7 x £15). within two days. As it happens, when I typed 'My rewards' into Google, the first line showed that I had an account number with My Time Rewards associated with British Airways Executive Club. Last year I was informed that my Avios (frequent flying) points would be transferred to the BA Executive Club, and it advised me to sign up. I didn't and am I glad! This appears to be an insidious organisation operating just within the law. Why, oh why, do apparently respectable organisations (BA and National Express) sign up with a bunch of sharks? The evil reputation then sticks to them.