I contacted customer service by phone regarding questions about safety can i use the fireplace for a tv stand as i di not fund any definitive answeres in the page instruction sheet. This is an electric appliance i was expecting more detailed safety instructions. The operator was not knowledgable about the product, and looking at the same instert it had. I have since sent myvquestions thru their CUSTOMER SERVICE portal and have received a very nice auto email thanking me for buying my product but no questions have been answered and no followup email.