To whom it may concern, 1st I a WANT TO SAY THAT I BEEN A LOYAL CUSTOMER WITH TOYOTA FOR MANY YEARS AND THE SERVICE and TREATMENT THAT I RECEIVED ON 7/1/20 AND ON 7/8/20 WAS UNACCEPTABLE AND I WILL NEVER GO BACK TO THE TOYOTA SERVICE LOCATED AT 115 FROST STEET WESTBURY NEW YORK 11590. The PHONE NUMBER IS (516) 279-****. This was an experience that I will never forget. It was the most careless and inconsiderate actions that I received. On 7/1/20 I was lied to and ignored both times by Janine Leuthner the service representative that was supposedly there to help me. My appointment on 7/1 was to get a recall and also to have my key alarm done. This appointment was scheduled to have both issues taken care of. After over 2 hours of waiting my car was finally done but only to find out that the key alarm issue was not. If I hadnt checked before I left no one would of told me this. I went back to Janine to tell her that prior to my visit my husband called and ordered the piece that was needed to fix the alarm issue. Her answer was that I had to make another appointment because they had to do more diagnostic testing Mind you that they changed the battery and charged me when they could of easily put back the battery that I had. The 2nd appointment visit was even worse than the 1st. This is what happened when I made another appointment on 7/8/20. This time they had me waiting for over 3 hours. When I got there I explained everything to a young man that helped me with the basics. After about an hour later he came and updated me about what was going on. He said that he forwarded the information to Janine Leuthner because she was the one that handled my 1st visit. About another hour past and no one had updated me. So I spoke to Janine and she said that she didn’t know that I was there. At this point I was beyond frustrated with this whole ordeal. About a half an hour later she still didn’t know anything. Another half hour later she gives the key to some to get my car. I then noticed that it was only 1 key. She couldn’t find the keys that were originally given to her. This time I spoke to the manager named Charles Vassallo which ignored me and told Janine while I was still in his office that he had no time for this. I’m glad that I wrote both Janine and Charles first and last names that way they get reprimanded for the Unacceptable service that they gave me.