13 May, 2020 → by ClaimboUser124513
Unable to get refund for cancelled flights
1
I had booked several flights for April 24, 2020 on Turkish Air through Vayama. On April 2, I received notice from Turkish Air that my flights had been cancelled and, since I had not booked directly with Turkish Air, I would need to receive a refund ($2013.97 + $20) from the third party travel agent (Vayama). According to Vayama website, if a flight was cancelled, there was no need to contact Vayama, they would contact me. As of today, 42 days after TA cancelled the flights, I still have not heard from Vayama. I therefore tried to contact them and learned that their phone line is not receiving any calls or messages. I would like to receive my over $2000 refund.