I had a minor accident on my foot back in april. My toe was deformed and I was under a lot of pain. I found out my insurance was inactive when I went to seek medical attention. I called fl blue and I was told that they don't know how my insurance had become inactive. Later, a supervisor explained that my health insurance premium payments had been applied towards my dental insurance. That it wasn't my fault and he apologized for it. However, it took them about two weeks to reinstate my insurance. By that time I took care of my foot using home remedies, bought a foot brace, etc. Today I went to seek medical attention for what I am sure to be an staph infection inside my nose. My nose is very swollen, red and i'm in a "lot, lot, lot" of pain. I was turned away at the urgent care center for, once again, inactive insurance and I don't have a clue why. I can't get an agent or any body from fl blue in order to fix this because they not open to help members on sundays. I have to wait until tomorrow.in the past it had taken me numerous calls, every time I call agents tell me a different story until I speak to a supervisor usually after waiting more than 30 minutes to talk to one. Also, in the past they have deactivated my insurance for prescriptions taken them four days to reinstate Now, I am afraid that when I call tomorrow they same thing as before will happen and I will have to wait another two weeks. As you will probably know.. Staph infections are very dangerous and known to be life threatening. Please help!!! I feel powerless, scared. Literally sick and tired. This company has been a terrible nightmare for me this year