After I lost my AMX SERVE card, I attempted to contact customer service regarding my account. there's NO customer service! Online there is neither live chat or an email contact, on the phone there are only recorded messages. When I put in my ssi # it pulls up a card that's been closed. After digging thru old paperwork, I finally found a # I could put in to get me through. To transfer to a bank account it has to be linked by inputting the amounts of two !micro deposits. On my end the deposits aren't showing up, on their end they say my account is linked and that it's my bank's fault. I'm going to have to make another trip into the bank and call from there. In the meantime they've pretty much high backed thousands of dollars of my money that I need but cannot access. DO NOT USE THIS CARD!!!