8/09/18 Booked a car from HotWire w/ date & time I would be needing it. When done clicking my hot rate to comfirm day & time I assumed this is what I was going to get. I printed out my reciept w/ confirmation # and it was 1- wrong time it automatically took it as 12:00 pm p/u & d/o. My flt in was @ 6:30 am so I know I did put the right time for p/u. Instantly I called ACE and spoke to TED on p/u time was wrong. So he advised me to just come on in at 8:00am because this is what time they are open. I in turn tells him it never told me that and what do I do for 2 hours. He tells me he doesn't know why Hotwire does'nt tell you of our hours. Any who's I get the shuttle @8:00am & is reminded that I am early and I say I know but it is not my fault I was given false info on renting from this Co. Sign out for my Nissan Sentra that does not have a full tank of gas & only to find out that the AC doesn't work it blows warm air and mind you I'm here to take care of my Mother for her needs & doctor appts. After about 3 hours into having this rental the passenger side seat belt locks up and we cannot use it & I already filled rental with gas. I call TED and tell them what's wrong & I'm bringing car back for another rental he tells me yes I have another one for you. Ok I go back to ACE to exchange and now I'm given a volkswagen Jetta before leaving we inpect vehicle and notice that the engine malfunction light is on I get TED's attention and point out the icon on dash and tell him this is a safety issue because I know what this is because I work for a car dealership and this is not right. He inturns tells me that it's ok and that they just never had a chance to take the car back to the Dealer to turn light off. I tell him to note it that it is on he say's no worry. So I'm press for time to take my Mother to her next appt. & leave. Well going down the road the ac works well but there is a eking noise thinking ok it'll go away so I assume it's the brakes that is dragging and continue on with my day. The next day the noise is still there but getting louder and on the 3rd day now the brakes is just making the loud squeaking noise like you need to change your brakes asap. But we are on the other side of the Island and did'nt want to go back and change my care yet another time. So used this Jetta for the next 2 days and dealed w/ the noise put the windows up and ac on high to mask the brakes noise from the brakes. There were several people told us that hey you need to change your brakes. So basically this was a piece of crap car that had no servicing done to it and they sitll rented it out. Not to mention that fear of OMG this car can malfuntion on me any time it was so stressfull to drive it but I was there for a short period to take care of business for my Mother and had no time to be dealing w/ my rental that is why we rent cars to not have to deal with this kinds of problems. This rentals that I pre paid for was unexceptable and did ask to cancel my reservation and was told is was not possible because of the pre-paid & if I waited a week later to rent I could have gotten it for 1/2 the price what a stupid thing to say to your customer at the time of rental. If you Hotwire wants to put out online deals then you need to make sure the Company that you are renting has cars that is serviced and dependable! I want to request a refund or credit on this rental you hot wire needs to do something about this rental everything was fasley advertised to me and ACE rental had unreliable vehicles to rent. My car was not washed properly because I had to stop to wash the windows outside and inside still had the rubber marks of last users gps suction cups on the interior windows had to clean that up my self. Put the catcher is when I returned the car on 9/3/18 I told the agent that this car sucked and he didn't get his name and it is not on my reciept. He told me that they should'nt have rented this car out because of all the safety issues what ever they were and he was going to tag it for no renting out. I had to return it the night before by 8:00pm because I was flying out on the 1st flt which was 5:30am the next day and there is no shuttle service early in the morning. This was such an inconvienence for me but I needed to return while they were open so I could explain about the car. This ACE rental does not even have thier address on their reciept or agent's name only a phone number. On top of the reciept shows the price they charge which is diffrent from the price I paid on Hotwire which I find odd that they would show the customer the difference at time of rental. Totally not happy w/ my rental & demand to know what will be done about his situation on my rental w/ Hotwire. This was unexeptable, unexereliabe and unsatified renting from ACE rental cars. Being a person that likes to plan my trips this by far was the worst rental in all my renting of cars. Please let me know what is the out come of this matter. Thank you, Laurie Pabre-DeCasa [protected]