I have been a member with Ulta for 10 years. This year is my first year as a diamond member and I have had nothing but problems with them. Ulta gave a stranger in Florida access to my account. They gave her access to my full name, phone number, email address, debit card information and address where I live. I have been trying for months to get her off of my account and I was told that I am not enough proof to get her removed. I have no idea who this person is. I do not know anyone in Florida. I think it might even be an employee doing this. This person had my account name changed to hers and I have no idea how. I'm getting emails with her name on them. Tonight Ulta customer service told me that my account has been canceled and I will no longer be able to make an account with them. They canceled my membership and revoked all of my points because they gave my account to someone else. They told me that I was sharing my account. I was told by their customer service that this matter is closed and they will no longer be looking in to it. I've already contacted the Better Business Bureau and I'm not being helped. I have no idea what to do next.