1. First, they lured us in with a vehicle and promised credit after the initial on-line application (the car was there) 2. Then the salesman was pushy! 3. Finance Manager, Josh, is RUDE & DISRESPECTFUL 4. Sales Manager decided that assigning the salesman to harass me every 48 hours would somehow help the IRS move faster with the tax refund 5. Communication with these people was very unprofessional and inappropriate, both written and verbal 6. The car we had held with a considerable down payment was finally made available. It had been driven and was filthy 7. The car was damaged during the time that it was held and unsafe to drive when it came home, thus necessitating another trip to the dealership WITHOUT CUSTOMERS THERE IS NO BUSINESS!!!!