I ordered in December 2018 the UFO Heli Ball. I never recurved it so I contacted Joy Toys via email. Didn't receive a response until 2 months later. Apparently they were having some kind of trouble with their distributors and/or investors and promised my order would be fulfilled. I then received an email on Feb. 19th stating my order had shipped. Still did not receive my order. I again emailed again and again over and over and to this date no response. My money was taken from my credit card. How do I get that back? Truly a bad company and should be facing criminal charges. The money myself and probably countless others went into their pockets or somewhere. There must be something that can be done!!!