Recently I wrote inquiring about the status of the two pair of glasses I returned. Order [protected]. Returned due to fit problems on 10.15.15 with the prepaid shipping label. Received in LAS NV on 10.21.15 tracking 1ZW934F69028735807. As of today 10/29.15I have not yet received store credit for the return. When I wrote several days ago inquiring about the status of the $400 of glasses I have returned to you I received the message below. Providing me with the opportunity to return the glasses I have ALREADY RETURNED is not an acceptable answer. After numerous phone call attempts to your company since 09.08.15 and endless time spent on hold and numerous disconnects, your latest response to my inquiry is yet another example of how poor your customer service department is. I realized your policy is to only offer store credit on refunds. I would much appreciate immediate assistance as to the status of my $400. After my numerous unacceptable experiences with your customer service via phone or email, I have serious concerns about the kind of business you are running. I will be sure to review your substandard service in as many ways as I can find. If you can process a complete refund instead of a store credit, that could put an end to my dealings with your company. If not I respectfully request some kind of response from your company other than a robo-letter that does nothing to address my problem. My lengthy and time wasting experiences over that past two months are inexcusable. I had heard great things about your product and service. I wish you success in correcting these problems or the future of your company will certainly not be bright. I am also in correspondence with the Better Business Bureau, Pissed Consumer and the complaints board to report your poor business practices. I look forward to hearing from you as soon as possible. In the absence of that I have every intention of taking legal action to be reimbursed the $414 dollars of mine you are holding hostage. Thomas Blackmore -----Original Message----- From: GlassesUSA Sent: Oct 28, 2015 9:46 AM To: Threeseventeen Subject: Message From GlassesUSA Returns Department ##- Please type your reply above this line -## Dear Threeseventeen, We are sorry to hear that the glasses did not meet your expectations. Please Click Here in order to receive your pre-paid shipping label to send your glasses back. please make sure to input your order number as shown in the instructions. Please note that the tracking number will become active within 24 hours. Please be sure to obtain the tracking information of your return package. Once we receive the glasses back, we will send you store credit for a future purchase within our site. Should you have any questions, please email us at [protected]@glassesusa.com Thank you again for shopping at GlassesUSA.com. Regards, Returns and Exchanges Department This email is a service from GlassesUSA. Delivered by Zendesk Message-Id:NZXOW3OQDJ_5630fbdf64b12_75bc3fcec24cd3282008c6_sprut