https://twitter.com/hashtag/ByeTiffany?src=hash&ref_src=twsrc%5Etfw Unfortunately it can be quite a long and complicated process, especially if you are dealing with big institutions with Twitter. The easiest way to remove a bad review is to impress your dissatisfied customer with exemplary complaint management skills, such as the ones we describe in this post. If your customer is happy about your response and the solution you offer him, he might delete his bad review on his own terms. If all attempts fail, there is still another path to go: cushioning the bad review in many good ones. Incentivize your happy customers if they leave you an honest review by offering them a coupon or free delivery with the next purchase.