Early june 2020, I purchased a packet of twirls after biting into one I found a piece of glass in my mouth. I completed a complaint form on line. They in return wanted the package back complete with glass and receipt which I duly sent. They have sent me a reference number s-[protected] and said it would be about 5-6 weeks. Two weeks ago 17th july 2020 I sent them an email requesting a reply within seven days. So far they have not replied Regards G bates.